We provide two kinds of support to the customer namely: Online support and onsite support.

- Online Support
	Telephonic Support Internet Support
		Chat Email Remote Login
- Onsite Support

 

ONLINE SUPPORT
This is the type of support where we provide assistance to our customers either through a phone call or the internet.

 

Telephonic Support (Call Center)
In this type of support, we provide support services to our customers through telephone calls that are received at our call center.  Our call center is located in Bangalore. The call center works through out the office hours. We also provide support service assistance in regional languages.


The call center executives are constantly trained on the new technologies as well as new features of the products so that they can handle technical calls too and thereby save time.


In the event of technical queries where the call center executive is unable to provide a solution owing to technicality, then the issue is escalated to the technical team.


We take regular feedback of how our executives have handled each call so that we can gauge ourselves as well as improve our services.

 

Call Center Timings:

 

Day	Time
Monday to Friday	09:30 am to 06:30 pm
Saturday	09:30 am to 01:30 pm

 

Call Center Numbers:

 

Landline Numbers
	+91-80-41363267
	+91-80-41363268
	+91-80-41363268
	+91-80-41363269
	+91-80-41363270
	+91-80-41363296
Mobile Numbers
	09886312139
	09886312142
	09742226000
	09886840000

 

Internet Support
This is a support where by which we use the internet as a means of communication with our clients / customers.

 

The following are the various types of internet support and a brief description of each:

 

• Chat Session
  In the case of chat sessions, each of our customers / clients is provided with a username and password so that they can use it to connect to us over the internet with the concerned executive of the product at an agreed upon date and time.

 

• Email
  In this type of support a customer uses the support email Id to send a query. Generally the support email Id is sent to the executive handling the product. This executive then analyses the query and the then decides on the action that needs to be taken. The response is in any kind of customer / technical support.

 

• Remote Login
  This feature is usually used when the service that is to be provided to the user is one that the technically not possible for the customer to resolve with our guidance over a chat session, nor is it too critical for us to send a technician over to the customer’s place.


In this case, a technician remotely logs into the client system using either one of the software mentioned below and then analyzes the situation and up on approval from the client / customer provides the customer

 

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ONSITE SUPPORT

 

This is the type of support service that is provided to the client / customer in situations where the service solution cannot be provided through the various methods of online support.

 

New Installations, Non-recoverable database failure due to infrastructure failure, unanticipated failures that bring the system to a complete standstill are some of the situations that call for onsite support.


In this type of support, we send a technician to the customer / client site to provide a solution.  Before the technician goes to the customer, he along with his team analyzes the problem and dependencies in the software and takes a job card with him. Once he gets to the client site, he then analyzes the situation and sends a copy of the software and the database with the permission of the customer / client to his team for the replication of the error, and works out a solution.  The solution is then conveyed to the customer and on approval, the changes are made, the job card filled and a feedback of the service is taken.